FAQ

Delivery

How long does delivery take?
We deliver anywhere in Lebanon within 1–3 days.

Is delivery free?
Delivery is free on orders over $65.

Engraving

How do I add a name?
On any product with engraving, choose With engraving (+$5), type the name and pick gold or silver.

Gold or silver?
Both look beautiful. On pieces with gold details, we recommend gold.

Can I return an engraved item?
Engraved items are made just for you, so they can't be returned or exchanged. Please double-check the spelling before ordering.

Orders & returns

What if my order arrives damaged or wrong?
Please check your order when it arrives and message us right away. We'll make it right.

Can I return sale items?
Sale items are final sale and can't be returned or refunded.

Storage books

Which envelopes fit my book?
Regular book: 8 × 6 cm. Large book: 12 × 8 cm. X-Large book: 18 × 12 cm. Extra envelopes are sold separately.

Still have a question?

Message us on WhatsApp or Instagram @treasurey.lb.